Originally Posted: 6/29/2020

Dear HealthSpring Fitness Member,

In regards to memberships and refunds, we are diligently working to develop the most efficient and customer service oriented-process possible for our members. Our health system is still dealing with the impact of COVID-19 throughout our hospitals and medical group, so this has delayed our development of this membership and refund process.

We apologize for the delay and appreciate your patience through the closure of HealthSpring Fitness and will be back in touch with you mid-July to announce the final process. We commit to you that all refunds will be completed before July is over.

If you have any questions, you can reach us at (707) 624-8080 or email us at:
HealthSpring@NorthBay.org

Due to limited resources, we are able to respond to email inquiries more promptly than phone calls and thank you in advance for your patience and understanding during this extraordinary time.

Sincerely,

Scott Davis signature

Scott M. Davis
Vice President & Chief Strategy Officer, NorthBay Healthcare
President, NorthBay HealthSpring Fitness