Updated: 6/29/2020

Dear HealthSpring Fitness Member,

In regards to memberships and refunds, we are diligently working to develop the most efficient and customer service oriented-process possible for our members. Our health system is still dealing with the impact of COVID-19 throughout our hospitals and medical group, so this has delayed our development of this membership and refund process.

We apologize for the delay and appreciate your patience through the closure of HealthSpring Fitness and will be back in touch with you mid-July to announce the final process. We commit to you that all refunds will be completed before July is over.

If you have any questions, you can reach us at (707) 624-8080 or email us at:
HealthSpring@NorthBay.org

Due to limited resources, we are able to respond to email inquiries more promptly than phone calls and thank you in advance for your patience and understanding during this extraordinary time.

Sincerely,

Scott Davis signature

Scott M. Davis
Vice President & Chief Strategy Officer, NorthBay Healthcare
President, NorthBay HealthSpring Fitness

Frequently Asked Questions

Given the likelihood of more infections and more COVID-19 cases as the county and cities reopen businesses, and with the coming flu season in the fall, the expectation is that HealthSpring very likely could remain closed through the end of the year. However, planning will begin to develop a reopening plan that will ensure member safety and satisfaction.

Further information, as available will be communicated via email, social media, and on the center’s website. Inquires can also be made to HealthSpring@NorthBay.org

NorthBay HealthSpring Fitness is not a gym. It is a medical fitness center and an extension of the NorthBay Healthcare family. The decision to remain closed was not made lightly.

The COVID-19 crisis continues to pose all the same risks to public health as it did at the onset of the pandemic. While Gov. Gavin Newsom is expected to soon release his guidelines for reopening health clubs and fitness centers, which would be followed by county regulations, we are not convinced that unique facilities like ours could be safely opened any time soon.

There is still no vaccine or cure for this highly contagious virus. Protecting the health and safety of the lives entrusted to our care is more than a priority for us. It is our duty as health care stewards. Until we are thoroughly confident that HealthSpring can provide a safe environment for all of our members, we cannot in good conscious reopen at this time.

While we closed on March 17, many members were billed for the entire month of March. For those members, we will provide refunds for the balance of the month. Members will be refunded for the portion of unused dues and services or gift cards purchased in advance. We are working on a refund process now and will publish the details in the FAQ’s on this website

We plan to reopen when we can do so safely. At this time we are retaining all of our fitness equipment.

We will continue to update you with information about our facility as we learn more and the situation evolves. If you have any questions, you can reach us at (707) 624-8080 or email us at:
HealthSpring@NorthBay.org

Due to limited resources, we are able to respond to email inquiries more promptly than phone calls and thank you in advance for your patience and understanding during this extraordinary time.