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Updated: 11/15/2022

Dear HealthSpring Fitness Members,

We know it has been a very long time since the pandemic forced NorthBay Health to close NorthBay HealthSpring Fitness. Much has changed since then, in your world and in ours.

We want you to know we have not given up on the idea of reopening, but we are looking for a new partner to manage the facility. Details continue to be discussed, and we will report back to you when we have something tangible to share.

Until then, we want to thank you for your loyalty. At this time, accounts remain frozen, including any dollars you previously put toward classes and fitness services. We are conscientiously keeping track of your investment.

Please check back on this page for updates. We hope to have good news in 2023.

Sheniece Smith
Chief Administrative Officer and General Counsel
NorthBay Health

Frequently Asked Questions

Updated: 06/07/2022

Facility Reopening

HealthSpring Fitness is not a gym. It is a medical fitness center and an extension of the NorthBay Healthcare organization. Protecting the health and safety of the lives entrusted to our care is a priority for us; it is our duty as health care stewards. Until we are confident HealthSpring can be a safe environment for all of our members, especially those with chronic conditions, we cannot in good conscience reopen. Our decision to remain closed was not made lightly.

No. We plan to reopen when we can do so safely. We are retaining all of our fitness equipment, and we are maintaining our pools.

Membership Account

We closed HealthSpring on March 17, 2020. In mid-July we informed our members via email and mail (those we did not have email) that we created a system that provided a choice of how to manage their membership (and refunds). Members could either terminate their memberships and receive a refund for any outstanding services and dues, or they could “freeze” their accounts with no risk of immediate fee increases when we reopen. All accounts were processed by September 1, 2020 based on responses received. Our deadline for processing refunds, which was communicated months ago, has closed. If we did not hear from you, your membership was “frozen” until we reopen. Most members froze their membership looking forward to HealthSpring's reopening.

No. During our closure, members will not be charged dues.

You can monitor the status of HealthSpring Fitness by visiting our website at www.HealthSpringFitness.org. When the reopening date is determined and scheduled, we will reach out to every member in advance of the reopening date with information, and reactivate your account.

Yes. Gift cards and services purchased by members and non-members are “frozen,” just like fitness center memberships. Refunds are not available. Once HealthSpring Fitness reopens, you can use your services, gift cards and/or gift card balances.

Since our processing window closed on Sept. 1, 2020, refunds for dues, gift cards and services are no longer available. All accounts are frozen until we reopen.

Members who retained their memberships are guaranteed the rate they were paying when the facility closed last year (2020), for at least 90 days after HealthSpring Fitness reopens.

We'll connect with you via email (based on the email address on your member record), and on our HealthSpring Fitness website.

We will continue to update you with information about our facility as we learn more and the situation evolves.

Due to limited resources, we are unable to respond to inquiries at this time. Thank you for your patience and understanding.