Jump to the FAQ

Updated: 06/30/2021

Dear Valued HealthSpring Member,

We're excited that the pandemic is receding and are beginning to look ahead. Our aspiration is to reopen in the fourth quarter of this year, and to offer the same, exceptional fitness experience you came to expect in a safe, upscale environment.

When the COVID-19 pandemic forced us to close HealthSpring last year, we were obligated to end the relationship we had with our operating partner. Now we are focused on selecting a new partner — from a group of the best medical fitness management companies in the country. We are hoping to finalize a partnership soon and anticipate it will then take three months to hire and train staff and prepare the facility to re-open its doors to offer our members the fabulous fitness experience they expect.

We appreciate your patience. At NorthBay Healthcare our focus for the past 16 months has been on caring for patients with COVID-19 and other serious medical conditions. Since January, we have become a COVID-19 vaccination hub for Solano County, making our community a safer place for everyone.

We've heard from many of you who are anxious to get back to your HealthSpring Fitness workouts, and we are looking forward to opening the doors again soon. Assuming our plans materialize as hoped, you will be among the first to know when we have determined an opening date!

In health,

Scott Davis signature

Scott M. Davis
Vice President & Chief Strategy Officer, NorthBay Healthcare
President, NorthBay HealthSpring Fitness

Frequently Asked Questions

Updated: 06/29/2021

Facility Reopening

Our aspiration is to reopen in the fourth quarter of this year, and to offer the same, exceptional fitness experience you came to expect in a safe, upscale environment. We've heard from many of you who are anxious to get back to your HealthSpring Fitness workouts, and we are looking forward to opening the doors again soon.

HealthSpring Fitness is not a gym. It is a medical fitness center and an extension of the NorthBay Healthcare organization. Protecting the health and safety of the lives entrusted to our care is a priority for us; it is our duty as health care stewards. Until we are confident HealthSpring can be a safe environment for all of our members, especially those with chronic conditions, we cannot in good conscience reopen. Our decision to remain closed was not made lightly.

No. We plan to reopen when we can do so safely. We are retaining all of our fitness equipment, and we are maintaining our pools.

Membership Account

We closed HealthSpring on March 17, 2020. In mid-July we informed our members via email and mail (those we did not have email) that we created a system that provided a choice of how to manage their membership (and refunds). Members could either terminate their memberships and receive a refund for any outstanding services and dues, or they could “freeze” their accounts with no risk of immediate fee increases when we reopen. All accounts were processed by September 1, 2020 based on responses received. Our deadline for processing refunds, which was communicated months ago, has closed. If we did not hear from you, your membership was “frozen” until we reopen. Most members froze their membership looking forward to HealthSpring's reopening.

No. During our closure, members will not be charged dues.

You can monitor the status of HealthSpring Fitness by visiting our website at www.HealthSpringFitness.org. When the reopening date is determined and scheduled, we will reach out to every member in advance of the reopening date with information, and reactivate your account.

Yes. Gift cards and services purchased by members and non-members are “frozen,” just like fitness center memberships. Refunds are not available. Once HealthSpring Fitness reopens, you can use your services, gift cards and/or gift card balances.

Since our processing window closed on Sept. 1, 2020, refunds for dues, gift cards and services are no longer available. All accounts are frozen until we reopen.

Members who retained their memberships are guaranteed the rate they were paying when the facility closed last year (2020), for at least 90 days after HealthSpring Fitness reopens.

We'll connect with you via email (based on the email address on your member record), and on our HealthSpring Fitness website.

We will continue to update you with information about our facility as we learn more and the situation evolves.

Due to limited resources, we are unable to respond to inquiries at this time. Thank you for your patience and understanding.