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Updated: 01/11/2022

Happy New Year, HealthSpring Fitness Members,

It's been a while since we last updated you on our progress in reopening our medical fitness center. The good news is that we are working to re-open the center this coming spring. The regrettable news is that there are still details that must be ironed out to ensure a safe and successful re-opening.

Expect a major announcement in the very near future about how and when the medical fitness center will re-open.

In the meantime, all accounts remain frozen, including any dollars you previously put toward classes and fitness services. We are conscientiously keeping track of your investment. We are very appreciative of your support of our unique brand of health and fitness in a spacious, clean and welcoming setting. That is exactly what we will deliver upon reopening, and that is exactly why we are being meticulous in our preparations.

We want to ensure the center runs even better than before, and that it is safe for those who return amid an unpredictable virus that lingers and will remain with us for some time.

We look forward to the day the center again is filled with enthusiastic, happy and healthy members.

Again, thank you for your membership and stay tuned.

Sincerely,

Scott Davis signature

Scott M. Davis
Vice President & Chief Strategy Officer, NorthBay Healthcare
President, NorthBay HealthSpring Fitness

Frequently Asked Questions

Updated: 06/29/2021

Facility Reopening

Our aspiration is to reopen in the fourth quarter of this year, and to offer the same, exceptional fitness experience you came to expect in a safe, upscale environment. We've heard from many of you who are anxious to get back to your HealthSpring Fitness workouts, and we are looking forward to opening the doors again soon.

HealthSpring Fitness is not a gym. It is a medical fitness center and an extension of the NorthBay Healthcare organization. Protecting the health and safety of the lives entrusted to our care is a priority for us; it is our duty as health care stewards. Until we are confident HealthSpring can be a safe environment for all of our members, especially those with chronic conditions, we cannot in good conscience reopen. Our decision to remain closed was not made lightly.

No. We plan to reopen when we can do so safely. We are retaining all of our fitness equipment, and we are maintaining our pools.

Membership Account

We closed HealthSpring on March 17, 2020. In mid-July we informed our members via email and mail (those we did not have email) that we created a system that provided a choice of how to manage their membership (and refunds). Members could either terminate their memberships and receive a refund for any outstanding services and dues, or they could “freeze” their accounts with no risk of immediate fee increases when we reopen. All accounts were processed by September 1, 2020 based on responses received. Our deadline for processing refunds, which was communicated months ago, has closed. If we did not hear from you, your membership was “frozen” until we reopen. Most members froze their membership looking forward to HealthSpring's reopening.

No. During our closure, members will not be charged dues.

You can monitor the status of HealthSpring Fitness by visiting our website at www.HealthSpringFitness.org. When the reopening date is determined and scheduled, we will reach out to every member in advance of the reopening date with information, and reactivate your account.

Yes. Gift cards and services purchased by members and non-members are “frozen,” just like fitness center memberships. Refunds are not available. Once HealthSpring Fitness reopens, you can use your services, gift cards and/or gift card balances.

Since our processing window closed on Sept. 1, 2020, refunds for dues, gift cards and services are no longer available. All accounts are frozen until we reopen.

Members who retained their memberships are guaranteed the rate they were paying when the facility closed last year (2020), for at least 90 days after HealthSpring Fitness reopens.

We'll connect with you via email (based on the email address on your member record), and on our HealthSpring Fitness website.

We will continue to update you with information about our facility as we learn more and the situation evolves.

Due to limited resources, we are unable to respond to inquiries at this time. Thank you for your patience and understanding.